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Find setup guides, API documents, workflow triggers, and answers to common business operations questions.

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Account & Wallet

Manage top-ups, prepaid rates, transaction logs, and billing details.

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Messaging Setup

Connect WooCommerce SMS notifications, configure Facebook DMs, and WhatsApp templates.

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AI Brain Training

How to upload knowledge base articles, train responses, and configure COD voice calls.

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Logistics Integration

Sync courier APIs (Aramex, Bosta), set custom cash-on-delivery tracking, and print labels.

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FREQUENTLY ASKED QUESTIONS

Popular Questions

How do I link my WooCommerce storefront? expand_more

To connect your store, navigate to the Developer Console inside your 1LNKER dashboard, click "Integrations", select WooCommerce, and enter your Consumer Key and Consumer Secret. All orders and statuses will start syncing automatically within seconds.

What couriers are currently supported natively? expand_more

We support major MENA couriers natively, including Bosta and Aramex. Once you input your accounts credentials, you can configure automatic order placement, track COD balances, and generate air waybills directly from the 1LNKER orders page.

How does the COD Voice call auto-verification work? expand_more

When a cash-on-delivery order is placed on your store, the 1LNKER AI engine automatically triggers a phone call to the customer using our agentic voice channel. The AI verifies their address and availability, then updates the WooCommerce order status in real time, saving you manual labor costs.

How do I top up my prepaid unified wallet? expand_more

Navigate to the Wallet Hub inside your dashboard. We support instant top-ups via Credit/Debit Cards, Paymob wallet transfers, or bank transfers. The funds are instantly available to cover your SMS usage, courier fees, and voice call minutes.

Still need assistance?

Our support engineers are available 24/7. Reach out directly or schedule an onboarding strategy session.